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Help

How can we help?

Start with the quick links, then browse the questions below. Pochi can also answer most of these inside the app.

  • Contact support

    Email [email protected]. We reply within 2 business days (Japan time).

  • Delete your account

    In the app: Settings → Delete account. Your account closes right away; see what is deleted and what is kept.

  • Manage your subscription

    Plus and Pro are billed by Apple. Change or cancel under iPhone Settings → Subscriptions.

Frequently asked questions

How to delete your account

  1. Open Fitoon and tap the gear icon in the status card to open Settings.
  2. Scroll to the bottom and tap Delete account.
  3. Confirm. Your account is closed immediately and your sign-in details, profile, photos and Pochi's memories are deleted.

No longer have the app? Email [email protected] from the address linked to your account. Remember to cancel a Plus or Pro subscription separately in iPhone Settings → Subscriptions; deleting the account does not cancel it.

Full deletion details